No matter where you are, we are always there for you with global support teams on standby for telephone, on-line or on-site support.
Atlantium technical support engineers also have backup from an entire interdisciplinary team of professionals including the application engineers who set up the system, software engineers, regulatory experts, R&D engineers and microbiologists, all just a phone call away.
Be near your system so that Atlantium support can work with you in real time.
Have the relevant information about your Atlantium system available. This includes:
- Model type (Rxxx SL or DL; RZxxx-xx)
- Error message or other data that appears on your touch screen or
- Type of malfunction recorded in the Event Logs
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