FAQ2025-01-15T08:14:16+00:00

Product

What information is needed to determine which HOD UV system I need?2025-03-12T19:03:38+00:00

To determine the appropriate HOD UV system, we need the following information:

  1. UV Transmittance (UVT) at 254 nm
  2. Maximum and minimum flow rates
  3. Required UV dose
  4. Target pathogens
  5. Key water quality parameters

Additionally, a treatment process flow diagram helps us understand the existing setup. Further information may be required for specific applications such as pH for dechlorination.

Do I need an additional flow meter, or can I use the one I already have?2025-03-12T19:04:25+00:00

Yes, you can use your existing flow meter if it provides reliable reading and there are no diversions between the flow meter and the UV system. It is crucial that the flow signal accurately represents the flow through the UV system, with no risk of measuring flow when the UV system is bypassed.

The flow meter sends a signal to our system, which adjusts in real-time to ensure the required dose is met as flow varies. For applications with constant flow, a flow switch may be used instead of a flow meter to detect flow stoppages reliably.

What is UVT%, and how do I measure it?2025-03-25T07:07:46+00:00

Ultraviolet Transmittance (UVT%) measures how much UV light at 254 nm passes through 1 cm of water. To measure it you will need a spectrophotometer (we recommend using a portable one), quartz cuvettes, and reference water (can be distilled water).

How to Measure UVT%:

  1. Prepare the Spectrophotometer
    • Turn on the spectrophotometer and allow it to warm up per the manufacturer’s instructions.
    • Set the wavelength to 254 nm (if using a mobile spectrophotometer, it is pre-set to 254 nm).
  2. Calibrate the Instrument
    • Use a clean cuvette filled with deionized or ultrapure water as a reference (blank).
    • Insert the blank into the spectrophotometer and set the instrument to 100% transmittance (or 0 absorbance).
  3. Collect the Sample
    • Obtain a representative water sample.
  4. Prepare the Sample
    • Rinse a clean cuvette thoroughly with the water sample.
    • Fill the cuvette, ensuring no air bubbles are trapped.
    • Wipe the outside of the cuvette with a lint-free cloth.
  5. Measure the Sample
    • Insert the sample cuvette into the spectrophotometer.
    • Record the transmittance value.
  6. Document the Results
    • Note the UVT percentage and relevant conditions (e.g., temperature, time, and sample source).
  7. Clean the Cuvette
    • Rinse with reference water, clean, and dry before storage.
What do I do if no UVT% test sample is currently available?2025-03-12T19:06:50+00:00

If no UVT% test sample is currently available, you have a few options: Atlantium personnel can bring a portable UVT% meter for on-site testing during a scheduled visit. Alternatively, you can send a sample to your Atlantium salesperson for testing. Please ensure the sample is in a 100 ml plastic bottle with a sealed cap, labeled with the sample source. Most samples do not require refrigeration or special packaging. However, avoid using Whirl-Pak bags, as they may leak.

What is the difference between UVT% and Turbidity?2025-03-12T19:07:14+00:00

UVT%: Measures how much UV light passes through water, indicating UV-absorbing contaminants.

Turbidity: Measures water cloudiness due to suspended particles, reported in NTU. They measure different aspects of water quality and are rarely correlated.

HOD UV Technology

What is the difference between low-pressure UV and medium-pressure UV?2025-03-25T07:08:38+00:00

Low-Pressure (LP) UV:

  • Emits a single wavelength (253.7 nm).
  • Produces less UV light overall, requiring more lamps in the system for effective coverage.
  • LP Lamps operate at lower temperatures and therefore each LP lamp is more energy-efficient than an MP lamp.
  • Limited versatility in handling a variety of contaminants, as it does not damage microorganisms’ recovery mechanisms.

Medium-Pressure (MP) UV:

  • Emits a broad UV spectrum (200-415 nm), covering a wider germicidal range.
  • Damages both the DNA and repair mechanisms of microorganisms, achieving superior disinfection.
  • Effective across a wide range of contaminants and complex organisms, including viruses and biofilms, which LP UV struggles to inactivate.
  • Unlike LP lamps, MP lamps operate also at higher temperatures with higher UV intensity per lamp, requiring fewer lamps in the system for equivalent coverage.

Key Differences:

  • Research indicates that MP UV is often superior for applications needing comprehensive inactivation of complex organisms, including viruses and biofilms, due to its broader spectrum and higher intensity.
  • MP UV is generally preferred for complex applications, such as Advanced Oxidation Processes (AOP), where wavelengths beyond 254 nm are required for optimal disinfection.
What is TIR (Total Internal Reflection), and how efficient is it?2025-03-25T07:48:39+00:00

Total Internal Reflection (TIR) is Atlantium’s patented technology that enhances UV disinfection by uniformly distributing light throughout the inactivation zone, effectively concentrating UV energy for optimal microorganism inactivation. At the core of this system is its uniquely designed chamber, made of high-quality quartz surrounded by an air block instead of traditional stainless steel. This innovative chamber traps Medium Pressure UV light photons, recycling their energy as they repeatedly bounce through the quartz surface back into the chamber. By eliminating escape routes and damaging microorganisms’ DNA, RNA, and repair mechanisms, the system maximizes disinfection efficiency. Additionally, its unique design helps reduce both CAPEX and OPEX, making it a cost-effective solution.

TIR significantly boosts UV chamber performance and power efficiency (kW) compared to traditional systems, potentially reducing power consumption by 2-4 times, requiring fewer lamps, and maintaining consistent performance. Efficiency depends on parameters like UVT%, flow rate, and chamber geometry.

When combined with Medium-Pressure (MP) UV, TIR offers extraordinary efficacy at a lower operational cost than traditional MP or LP UV systems. This combination provides strong reliability and affordable costs, enabling effective applications such as biofilm control, which might otherwise rely on chemicals due to high costs associated with conventional UV systems.

Does polished Stainless steel reflect UV light?2025-03-25T07:48:52+00:00

Unlike quartz chamber surrounded by an air block and stainless steel, traditional polished stainless steel chambers do not reflect UV light. Instead, it absorbs UV energy, reducing system efficiency.

How does the HOD MP UV remove Free Available Chlorine (FAC)?2025-03-25T07:49:10+00:00

The HOD MP UV system effectively removes Free Available Chlorine (FAC) by targeting both forms present in water—hypochlorous acid (HOCl) and hypochlorite ion (OCl⁻), each with unique absorption characteristics. At pH levels below 7, the process will require more UV energy for breakdown. As pH rises, the process will require less UV energy for breakdown.

The broad spectrum of wavelengths emitted by HOD medium-pressure UV lamps enables efficient removal of FAC by breaking chemical bonds in both HOCl and OCl⁻, regardless of the water’s pH level.

The result is identical to the GAC and SBS which is Cl-, achieved in a more reliable, efficient and environmentally friendly method.

Product Installation, Maintenance & Service

How long do the lamps typically last?2025-03-12T19:12:00+00:00

Our lamps are designed for exceptional longevity. However, operational parameters can influence their performance. Based on our accumulated data, we’ve observed that actual lamp life often surpasses the rated duration, with some cases showing impressive longevity depending on the number of ignitions. Our lamp replacement alerts are triggered by real-time sensor readings that measure the actual UV dose, ensuring optimal performance throughout the lamp’s lifecycle. Additionally, to minimize ignitions and further enhance durability, our HOD UV systems are designed with a “no flow” mode, contributing to the overall efficiency and extended service life of the lamps.

Our UV lamps monitoring system provides comprehensive lamp performance tracking, ensuring optimal biosecurity and efficiency. Each lamp is monitored directly, allowing for immediate alerts in case of unexpected malfunctions or rapid efficiency degradation. This parameter is integrated into our dose control equation, guaranteeing consistent biosecurity levels.

Do I need to replace my lamp if it still has 95% or more life after 6 months?2025-03-12T19:12:25+00:00

No, you don’t need to replace your lamp if it still meets performance standards. Lamps can remain viable beyond their rated duration. Their longevity depends on working hours and the number of ignitions, rather than a strict time frame.

What is the amp. draw for my unit so that I can size my circuit breakers?2025-03-12T19:12:56+00:00

Atlantium’s systems fit various electrical networks. The amp draw and required circuit breaker size depend on your unit’s specific model and electrical configuration. Please refer to the electrical drawings provided with your system or contact our support team for precise information.

I do not have 480V three-phase power, what are my options?2025-03-12T19:13:45+00:00

If you don’t have three-phase power, Atlantium can provide a phase converter, or you can use any compatible phase converter to change 120V to 480V. In some cases, 208V is available as a three-phase power supply. If so, you will need a converter from 208V to 480V. Please check your power supply to determine your specific requirements.

Are extended warranties available?2025-03-25T07:49:31+00:00

Yes, extended warranties are available. For more information, please contact your Atlantium POC.

Does the warranty commence when we buy the system or when we start it up?2025-03-29T18:11:18+00:00

The warranty is for one (1) year following installation or eighteen (18) month following shipment, whichever comes first (see our T&C)

Does Atlantium provide on-site installation services?2025-03-25T07:50:00+00:00

Atlantium does not provide on-site installation; however, HOD UV systems must be installed according to the installation guidelines. For any questions, please contact your Atlantium POC. System commissioning must be performed by an Atlantium technical representative.

What is included in commissioning and calibration?2025-03-12T19:16:07+00:00

Commissioning includes system inspection, component checks, calibration, functionality testing, and training.

Should we store spare parts on-site or can Atlantium deliver overnight?2025-03-12T19:16:43+00:00

Atlantium can deliver spare parts within 24-48 hours in North America and 24-72 hours for other regions, subject to third-party shipping delays. However, we recommend storing essential consumables on-site to avoid downtime.

What are the consumable parts, and what parts are recommended to store on-site?2025-03-12T19:17:21+00:00

The HOD UV system’s consumable parts include extra lamps, O-rings, connectors, and RO sleeves, all which are recommended to be stored on-site based on system’s requirements.

For your site-specific list of recommended spare parts, based on the type of system and quantity, please contact your point of contact (POC) in Atlantium.

For USA: Tali@atlantium.com

For other regions: Irism@atlantium.com

Or: Support@atlantium.com

How can I order spare parts or request service support?2025-03-12T19:18:23+00:00
Where does Atlantium store spare parts, and will I need to import them from Israel?2025-03-12T19:19:33+00:00

For North American customers, Atlantium stores spare parts in Chicago, with most shipments being domestic.

Other regions: In every region where we have operating systems, there is a storage facility for Atlantium spare parts. For support, contact: support@atlantium.com.

How long do Atlantium’s HOD UV systems last before needing replacement?2025-03-25T07:51:16+00:00

Atlantium systems last for many years, provided they are maintained according to instructions and only authorized spare parts are used. Specific parts may need to be replaced based on usage and maintenance.

Logistics

What is the shipping cost for the unit?2025-03-25T07:51:30+00:00

Shipping costs depend on the specific system being ordered, destination and shipping method (sea or air).

What is the lead time for receiving the Atlantium unit after purchasing?2025-03-25T07:51:50+00:00

Atlantium prides itself on our ability to meet short lead time requirements, which vary according to the number of systems ordered, destination and shipping method chosen.

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