Our lamps are designed for exceptional longevity. However, operational parameters can influence their performance. Based on our accumulated data, we've observed that actual lamp life often surpasses the rated duration, with some cases showing impressive longevity depending on the number of ignitions. Our lamp replacement alerts are triggered by real-time sensor readings that measure the
No, you don’t need to replace your lamp if it still meets performance standards. Lamps can remain viable beyond their rated duration. Their longevity depends on working hours and the number of ignitions, rather than a strict time frame.
Atlantium’s systems fit various electrical networks. The amp draw and required circuit breaker size depend on your unit’s specific model and electrical configuration. Please refer to the electrical drawings provided with your system or contact our support team for precise information.
If you don’t have three-phase power, Atlantium can provide a phase converter, or you can use any compatible phase converter to change 120V to 480V. In some cases, 208V is available as a three-phase power supply. If so, you will need a converter from 208V to 480V. Please check your power supply to determine your
Yes, extended warranties are available. For more information, please contact your Atlantium POC.
The warranty is for one (1) year following installation or eighteen (18) month following shipment, whichever comes first (see our T&C)
Atlantium does not provide on-site installation; however, HOD UV systems must be installed according to the installation guidelines. For any questions, please contact your Atlantium POC. System commissioning must be performed by an Atlantium technical representative.
Commissioning includes system inspection, component checks, calibration, functionality testing, and training.
Atlantium can deliver spare parts within 24-48 hours in North America and 24-72 hours for other regions, subject to third-party shipping delays. However, we recommend storing essential consumables on-site to avoid downtime.
The HOD UV system’s consumable parts include extra lamps, O-rings, connectors, and RO sleeves, all which are recommended to be stored on-site based on system’s requirements. For your site-specific list of recommended spare parts, based on the type of system and quantity, please contact your point of contact (POC) in Atlantium. For USA: USCR@atlantium.com For other
