How can I order spare parts or request service support?
Global: https://atlantium.com/contact/ or support@atlantium.com (Technical), cr@atlantium.com (Administrative) North America: USCR@atlantium.com or 800-596-2609.
Where does Atlantium store spare parts, and will I need to import them from Israel?
For North American customers, Atlantium stores spare parts in Chicago, with most shipments being domestic. Other regions: In every region where we have operating systems, there is a storage facility for Atlantium spare parts. For support, contact: support@atlantium.com.
How long do Atlantium’s HOD UV systems last before needing replacement?
Atlantium systems last for many years, provided they are maintained according to instructions and only authorized spare parts are used. Specific parts may need to be replaced based on usage and maintenance.
